Responsible Gaming

Our Commitment to Responsible Gaming

tha24 operates as an internationally licensed online betting platform serving English-preference players across Indonesia. With that privilege comes a clear responsibility: to ensure that the games we offer — from sports betting on BRI Liga 1 and the EPL to live casino tables, togel (Indonesia's traditional numbers lottery), and slots — remain a safe and controlled form of recreation for every registered player.

Problem gambling is a recognised behavioural condition that can affect anyone, regardless of income level, experience, or the frequency with which they play. Early recognition and the availability of practical tools are the two most effective defences. tha24 integrates responsible gaming controls directly into every account — they are not buried in a settings menu; they are a central part of the platform experience.

We maintain a dedicated responsible gaming team that operates 24 hours a day, 7 days a week in WIB (Western Indonesia Time, UTC+7). Our team includes Indonesian-speaking agents who can communicate with players from Jakarta, Surabaya, Bandung, Bali, Medan, and across the archipelago in the language they are most comfortable with, even though the tha24 platform itself is presented in English.

Recognising the Warning Signs

Most players enjoy tha24 as a leisure activity within their means. However, gambling can occasionally shift from entertainment to a compulsive behaviour. The following signs may indicate that gambling is becoming a problem:

• Spending more money or time gambling than you originally planned.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Gambling to escape stress, anxiety, loneliness, or emotional difficulties.
• Neglecting work, family, social obligations, or personal health due to gambling activity.
• Borrowing money, selling possessions, or using funds allocated to essential expenses (rent, food, bills) to fund gambling.
• Feeling restless, irritable, or anxious when you attempt to reduce or stop gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Repeatedly trying and failing to cut down your gambling activity.

If any of the above resonate with you, we encourage you to use tha24's self-management tools described below, or to contact our responsible gaming team directly. Seeking help early is always the right decision.

Quick Self-Assessment

Use the checklist below as a personal reflection exercise. There are no right or wrong answers — this tool is for your own awareness only, and no data from this checklist is transmitted to tha24.

Player Safety Tools on tha24

tha24 gives every registered player direct access to a set of responsible gaming controls from within their account settings. These tools are available immediately after account creation and can be activated at any time — no waiting period, no approval required for restriction requests.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, the tha24 platform will not allow any deposit that exceeds your chosen threshold during the relevant period. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the new higher limit takes effect — this delay is intentional and designed to prevent impulsive decisions. Decreasing a limit takes effect immediately.

Loss Limits

In addition to deposit limits, you can set a maximum net loss amount over a defined period. If your cumulative losses reach the limit you have set, tha24 will automatically restrict further bet placement until the period resets. This tool is particularly useful for players who fund their accounts in larger amounts but want to cap actual gaming expenditure.

Session Time Limits

Set a maximum duration for each continuous gaming session. Once the time limit is reached, you will receive a notification and the option to either end the session or extend it. tha24 also displays a session timer in the account panel so you always know how long you have been playing.

Reality Checks

Enable periodic on-screen reminders that appear at intervals you choose (every 30, 60, or 90 minutes). Each reminder shows your net result for the current session and prompts you to decide consciously whether to continue. Reality checks are a proven nudge tool that interrupts autopilot play patterns.

Time-Out (Cooling-Off Period)

If you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your tha24 account remains open but all deposits and bet placements are blocked. Pending withdrawals are processed normally. A time-out cannot be cancelled once activated — this is intentional.

Self-Exclusion

Self-exclusion is the most comprehensive tool available. You can request to exclude yourself from tha24 for a minimum of 6 months, 1 year, 2 years, 5 years, or permanently. During the exclusion period, your account is fully suspended: no deposits, no betting, no bonus claims, and no marketing communications. To request self-exclusion, contact our responsible gaming team directly at [email protected] with the subject line "Self-Exclusion Request". Your request will be actioned within 24 hours of verification.

How to Activate Your Safety Tools

Activating any responsible gaming tool on tha24 takes under two minutes. Follow these steps:

• 1
  Log in to your tha24 account Navigate to your account dashboard using your registered email and password. Ensure two-factor authentication (2FA) is active on your account for security.
• 2
  Open Account Settings Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown.
• 3
  Select "Responsible Gaming" Within Account Settings, navigate to the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session limits, reality checks, time-out, and self-exclusion — are listed here.
• 4
  Choose your tool and set your parameters Select the tool you want to activate, enter your preferred limit or duration, and confirm. Most restrictions take effect immediately. Increases to limits require the mandatory 24-hour delay.
• 5
  Confirm via email You will receive a confirmation email to your registered address. Keep this email as a record of the restriction you have applied. If you do not receive it within 5 minutes, check your spam folder or contact support.

If you encounter any difficulty activating a tool, or if you want a restriction applied immediately by a member of staff, contact our live chat support at any time — available 24/7 in WIB.

Preventing Underage Gambling

tha24 operates a strict 21-and-over policy with no exceptions. Age verification is required as part of the KYC (Know Your Customer) process before any withdrawal is approved. We take the following steps to prevent access by minors:

• Date-of-birth entry is mandatory at registration and must be consistent with the identity document submitted during KYC.
• Identity documents (KTP, passport, or other government-issued ID) are reviewed for authenticity and age by our verification team or a third-party KYC partner.
• Accounts where age cannot be confirmed are suspended pending verification. Funds deposited by an unverified account are not accessible for play.
• Any account found to belong to a player under the age of 21 will be closed immediately, all funds will be returned to the deposit source, and the incident will be reported to relevant authorities where required.

If you are a parent or guardian in Jakarta, Surabaya, Bali, or anywhere across Indonesia and you believe a minor has registered on tha24, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and respond within 24 hours.

We also recommend that parents and guardians use device-level parental controls and filtering software to prevent minors from accessing online gambling sites. tha24 supports the use of these tools as an additional layer of protection.